Legal policies for premium repair and concierge care.

Terms & Conditions

Website and service terms

By using this website, requesting a booking, making a payment, or authorizing service with Exotic Auto Repair And Transmission, you agree to these terms and any written estimate, work order, invoice, membership agreement, or signed authorization that applies to your vehicle.

Service authorization

Repair, diagnostic, inspection, pickup, delivery, concierge, membership, and coordination services must be authorized by the customer or an authorized representative. Authorization may be given in writing, electronically, by text message, by phone, by signed estimate, or by other documented approval accepted by the business.

Estimates, diagnostics, and supplements

Estimates are based on visible conditions, customer statements, preliminary inspection, diagnostic information, and available parts/labor information at the time of review. Exotic and performance vehicles may require additional diagnostic time, teardown, testing, parts research, vendor coordination, or supplement approval. Final charges may differ if additional issues are discovered or if parts/labor pricing changes before completion.

Customer property and vehicle access

Customers are responsible for removing valuables, personal items, toll devices, firearms, cash, sensitive documents, and removable accessories before service. The business may operate, road test, move, store, transport, or inspect the vehicle as reasonably necessary for service, diagnosis, delivery, quality control, or safety.

Third-party services and coordination

Concierge services may include coordination with detailers, transport providers, tint providers, paint protection film providers, ceramic coating providers, tire providers, parts vendors, towing companies, storage providers, or other third parties. Third-party providers are independent businesses and may have separate pricing, warranties, schedules, policies, and terms.

No guarantee of availability or results

Appointments, parts, transportation, emergency support, after-hours access, pickup, delivery, and completion dates are subject to availability, vehicle condition, vendor delays, weather, staffing, parts supply, payment status, and safety concerns. The business will make commercially reasonable efforts to provide premium service but does not guarantee uninterrupted availability or a specific repair outcome unless stated in a written warranty.

Payments and unpaid balances

Deposits, diagnostic retainers, membership charges, repair balances, transport charges, storage fees, and other approved amounts are due as stated on the estimate, invoice, membership agreement, or payment request. Vehicles may not be released until approved charges are paid in full, subject to applicable law.

Privacy Policy

How customer information is handled

Exotic Auto Repair And Transmission may collect information that customers provide through this website, by phone, by text, by email, in person, through payment confirmations, or through service documents.

Information collected

• Name, phone number, email address, and preferred contact method.
• Vehicle information such as year, make, model, VIN, mileage, license plate, service history, photos, diagnostic information, and customer concerns.
• Appointment requests, messages, payment confirmations, membership selections, and service authorizations.
• Website and hosting data that may be collected by service providers such as Netlify, analytics tools, payment processors, or security services.

How information is used

Information may be used to respond to inquiries, prepare estimates, schedule service, coordinate pickup/delivery, process payments, manage concierge memberships, provide customer support, document authorization, improve the website, prevent fraud, and comply with legal or business record obligations.

Sharing information

Customer information may be shared with vendors, transport providers, payment processors, insurers, parts suppliers, subcontractors, legal/accounting professionals, or other service providers when needed to complete authorized services, process payment, protect the business, or comply with law. The business does not sell customer personal information as a standalone product.

Text messages and calls

By submitting a booking request, texting the business, or requesting concierge support, you authorize the business to contact you by phone, text message, or email regarding your inquiry, vehicle, appointment, estimate, invoice, membership, or service status. Message and data rates may apply.

Data security

The business uses reasonable administrative and technical safeguards, but no website, email, text message, or payment system can be guaranteed completely secure. Customers should avoid sending sensitive personal, financial, or confidential information by unsecured text or email unless necessary.

Refund & Cancellation Policy

Deposits, diagnostics, appointments, and memberships

Diagnostic and inspection fees

Diagnostic fees, inspection fees, pre-purchase inspection fees, road test fees, research fees, and teardown charges are generally non-refundable once work has started or technician time has been reserved or performed.

Repair deposits and special-order parts

Deposits for approved repairs, special-order parts, custom parts, performance parts, OEM/exotic parts, transport, third-party services, or scheduling priority may be non-refundable once parts are ordered, vendor commitments are made, or work has begun. Any refund, credit, or balance adjustment is handled case by case and may be reduced by parts costs, vendor fees, restocking fees, labor, diagnostic time, transport, storage, payment processing fees, or other incurred expenses.

Appointment cancellations

Customers should cancel or reschedule appointments as early as possible. Missed appointments, late cancellations, or failed pickup/delivery access may result in forfeited deposits, rescheduling fees, transport fees, or reduced scheduling priority.

Membership cancellations

Monthly memberships may be canceled before the next billing date by contacting the business. Cancellation stops future membership billing but does not automatically refund current-month charges, completed services, scheduled services, third-party charges, special orders, pickup/delivery already performed, or outstanding repair balances.

No refund after completed services

Completed diagnostics, inspections, concierge coordination, pickup/delivery, detailing coordination, storage prep, repair labor, maintenance labor, and third-party services are generally not refundable once performed. Warranty concerns, workmanship concerns, or service questions should be reported promptly so they can be reviewed.

Florida Business Disclosures

Motor vehicle repair disclosures

Exotic Auto Repair And Transmission operates in Florida and intends to follow applicable requirements of the Florida Motor Vehicle Repair Act, sections 559.901-559.9221, Florida Statutes, including requirements relating to repair shop registration, estimates, disclosure statements, invoices, customer authorization, and repair records where applicable.

Written estimates and customer approval

Florida law includes requirements for written motor vehicle repair estimates and disclosure statements in covered situations. Customers may request a written estimate before authorizing repairs. Additional authorization may be required if approved repair charges change beyond the applicable legal threshold or beyond the scope of the customer's prior authorization.

Invoices and parts

Customers will receive an invoice or service documentation for covered repair work as required by applicable law. If used, rebuilt, salvaged, reconditioned, or non-OEM parts are proposed or used, that information should be disclosed in the estimate, invoice, work order, or service communication where required or appropriate.

Sublet and third-party work

Some work may be subcontracted or coordinated with third-party providers when approved, necessary, or customary for the requested service. Examples include transport, detail, tint, PPF, ceramic coating, tires, specialty diagnostics, dealer programming, machine work, or parts/vendor services.

Important compliance note

Legal requirements can depend on the exact service, amount, authorization method, customer type, vehicle use, and local rules. These website disclosures are not a substitute for required written estimates, repair orders, invoices, posted notices, registrations, or other documents required by Florida law.

Subscription / Concierge Agreement

Monthly concierge membership terms

Concierge memberships are monthly service arrangements designed to help customers manage exotic, luxury, performance, and specialty vehicles. Membership benefits depend on the selected tier, vehicle classification, vehicle condition, customer location, vehicle availability, shop capacity, vendor availability, and any written membership agreement or invoice. By enrolling in any membership tier, the customer acknowledges and agrees to the vehicle tier classification policy, multi-vehicle policy, and pricing terms set forth herein.

Membership tiers

• Silver Membership — Available to Standard-tier vehicles only. Includes basic monthly inspections, maintenance reminders, vehicle health tracking, warning light support, local tow coordination up to 15 miles, and priority phone and text response.
• Gold Membership — Available to Standard-tier and Luxury/Performance-tier vehicles. Includes all Silver benefits plus VIP pickup and drop-off service, priority scheduling, dedicated concierge support line, fluid top-off service, tire pressure checks, battery health monitoring, local tow coordination up to 30 miles, and quarterly multi-point inspection reports.
• Black Label Membership — Required for Exotic/Supercar-tier vehicles and for any account enrolling multiple vehicles. Includes all Silver and Gold benefits plus white-glove ownership management, vehicle transport and storage coordination, premium after-hours emergency access, airport vehicle concierge service, pre-trip and post-trip inspections, concierge fuel service coordination, battery tender program, ceramic coating coordination, paint protection film coordination, local tow coordination up to 50 miles, monthly detailed vehicle health reports, and direct VIP access to Byron or Alvin.

Billing, renewal, and pricing

Memberships bill on a monthly cycle unless otherwise agreed in writing. Membership fees cover only the benefits stated for the selected tier and do not automatically include repair parts, repair labor, third-party vendor charges, towing beyond stated tier limits, fuel, tolls, storage, transport, emergency provider fees, taxes, shop supplies, or services outside the membership scope unless expressly stated. Exotic Auto Repair And Transmission reserves the right to modify Black Label Membership pricing at any time at its sole discretion. Customers will be notified of price changes before their next billing cycle and may cancel prior to the effective date of any price increase without penalty.

Use limits and fair use

Memberships are intended for reasonable personal or business use for the enrolled vehicle or account. Excessive requests, unsafe requests, unavailable vehicles, unpaid balances, abuse of after-hours access, repeated missed appointments, or requests outside the membership scope may require additional charges, tier adjustment, suspension, or cancellation at the business’s discretion.

Pickup, delivery, transport, and risk

Pickup, delivery, towing coordination, and transport services are subject to scheduling, distance, driver availability, insurance limitations, weather, vehicle condition, road safety, and payment status. Membership tow coordination is limited by tier and may not exceed 50 miles from the shop unless separately approved in writing. Enclosed transport, airport concierge, out-of-state breakdown support, and specialty logistics may involve third-party providers and separate charges.

Cancellation and changes

Customers may request membership cancellation before the next billing date by contacting the business. The business may adjust membership benefits, pricing, vehicle tier classifications, availability, or terms at its discretion with reasonable notice. Membership cancellation does not cancel unpaid repair invoices, special orders, completed services, third-party charges, or other balances already incurred.

Vehicle Tier Classification Policy

Membership eligibility based on vehicle make and fleet size

To ensure that every member vehicle receives service coverage appropriate to its maintenance complexity, cost profile, and service demands, Exotic Auto Repair And Transmission classifies all enrolled vehicles into one of three tiers. Tier classification is determined by the business at its sole discretion based on vehicle make, model, year, value, and service requirements. The following classifications represent current guidelines and are subject to change.

Tier 1 — Standard Vehicles

Standard-tier vehicles are generally non-exotic, non-supercar makes including but not limited to: Toyota, Honda, Nissan (excluding GT-R), Ford, Chevrolet (excluding Corvette Z06/ZR1), Dodge (excluding Viper), BMW (standard production models excluding M Series), Mercedes-Benz (standard production models excluding AMG performance variants), Audi (excluding R8/RS variants), and similar vehicles. Standard-tier customers are eligible for Silver, Gold, or Black Label memberships.

Tier 2 — Luxury and Performance Vehicles

Luxury and performance-tier vehicles include but are not limited to: Porsche, BMW M Series, Mercedes-AMG, Audi R8 and RS variants, Jaguar, Acura NSX, Nissan GT-R, Chevrolet Corvette Z06 and ZR1, Dodge Viper, Ford GT, Cadillac CT5-V Blackwing, Lexus LFA, and comparable high-performance vehicles. Luxury-tier customers are eligible for Gold or Black Label memberships only. Silver Membership is not available for Luxury or Performance-tier vehicles.

Tier 3 — Exotic and Supercar Vehicles

Exotic and supercar-tier vehicles include but are not limited to: Ferrari, Lamborghini, McLaren, Aston Martin, Rolls-Royce, Bentley, Maserati, Lotus, and any vehicle the business reasonably classifies as exotic or supercar-grade based on make, model, value, or service complexity. Black Label Membership is the only membership tier available for Exotic and Supercar-tier vehicles. Silver and Gold memberships are not available for Exotic or Supercar-tier vehicles.

Multi-Vehicle Policy

Customers enrolling two or more vehicles under a single membership account are required to purchase Black Label Membership, regardless of the individual tier classification of any enrolled vehicle. A single membership account covers all enrolled vehicles belonging to the same customer or household. The Black Label requirement for multi-vehicle accounts reflects the increased service demands, inspection schedules, coordination requirements, and concierge support associated with managing a multi-vehicle fleet. Customers who add a second vehicle to an existing Silver or Gold membership will be required to upgrade to Black Label at the then-current Black Label pricing before the additional vehicle is activated on the account.

Price Modification Rights

Exotic Auto Repair And Transmission expressly reserves the right to modify the monthly price of any membership tier, including but not limited to Black Label Membership, at any time. Such modifications may reflect changes in operational costs, service scope, vehicle complexity, market conditions, or business requirements. Current members will receive advance notice of any price change before it takes effect. Continued enrollment after the effective date of a price change constitutes acceptance of the new pricing. Members who do not agree to a price change may cancel their membership before the new pricing takes effect without incurring a cancellation fee for that reason alone.

Tier Reclassification

The business reserves the right to reclassify a vehicle to a higher tier if it determines that the vehicle’s make, model, modification level, condition, or service history warrants a higher-tier membership. In such cases, the customer will be notified and given the opportunity to upgrade their membership or cancel before the reclassification takes effect.

Legal Contact

Questions about these policies

For policy questions, billing questions, cancellation requests, privacy requests, or service authorization questions, contact Exotic Auto Repair And Transmission.